Effective Date: May 30, 2025
Last Updated: June 20, 2026

 

PRIVACY POLICY

 

Integrated Communications Solutions, Inc. ("ICS," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of users of the XTLK™ ("CrossTalk") mobile application, website, and related services (collectively, the "Services").

 

This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights available to users. This Privacy Policy is intended to comply with applicable U.S. privacy laws and the privacy disclosure requirements of the Apple App Store and Google Play Store.

 

By accessing or using XTLK, you acknowledge that you have read and understood this Privacy Policy.

 

1. COMPANY INFORMATION

 

Integrated Communications Solutions, Inc.
XTLK™ ("CrossTalk")
Georgetown, Texas, USA

 

For privacy inquiries:
Email: cto@icscoms.com

 

Website: https://www.icscoms.com/

 

2. INFORMATION WE COLLECT

Depending upon how XTLK is deployed and used, we may collect the following categories of information.

 

A. Account Information

 

When users create or are assigned an account, we may collect:
•    Name
•    Organization name
•    Agency name
•    Employer name
•    Email address
•    Mobile telephone number
•    User ID
•    Username
•    Password credentials (encrypted)
•    Professional certifications or credentials
•    Role within an organization

B. Device Information

 

We may collect:
•    Device type
•    Device model
•    Operating system version
•    Mobile carrier
•    Device identifiers
•    Push notification token
•    Application version
•    Crash reports
•    Performance diagnostics

 

C. Location Information

 

Because XTLK is designed for emergency response, incident management, resource coordination, and operational communications, the application may collect:
•    GPS location
•    Precise location
•    Approximate location
•    Geofencing information
•    Route information
•    Incident location data

 

Location collection may occur:
•    While the application is open
•    In the background when authorized by the user or deploying organization
•    During active incidents
•    During resource tracking operations

 

Users may disable location permissions through device settings; however, some functionality may become unavailable.

 

D. Communications Data

 

When using XTLK, we may collect:
•    Messages sent within the platform
•    Channel communications
•    Incident communications
•    Direct messages
•    Attachments
•    Photos
•    Documents
•    Audio recordings
•    Video recordings
•    Metadata associated with communications

 

E. Incident and Operational Data

 

We may collect:
•    Incident records
•    Resource assignments
•    Personnel status
•    Check-in/check-out records
•    After-action reports
•    Situation reports
•    Operational logs
•    Audit trails
•    Geospatial data

 

F. User-Generated Content

 

Users may upload:
•    Images
•    Documents
•    Videos
•    Forms
•    Reports
•    Notes
•    Attachments

 

Such content remains subject to organizational ownership requirements where applicable.

 

G. Analytics and Usage Information

 

We may automatically collect:
•    Session duration
•    Features accessed
•    Application interactions
•    Error logs
•    Diagnostic information
•    Performance metrics

 

3. HOW WE USE INFORMATION

 

We use information to:
•    Provide and operate the Services
•    Authenticate users
•    Facilitate communications
•    Enable incident management
•    Coordinate personnel and resources
•    Deliver emergency notifications
•    Maintain operational awareness
•    Improve system performance
•    Prevent fraud and abuse
•    Comply with legal obligations
•    Provide technical support
•    Enhance security
•    Generate reports and analytics

 

4. LEGAL BASIS FOR PROCESSING

 

Where required by applicable law, we process information based upon:
•    User consent
•    Contractual necessity
•    Legitimate business interests
•    Compliance with legal obligations
•    Protection of public safety and emergency operations

 

5. ORGANIZATIONAL ACCOUNTS

 

Many XTLK deployments are provided through organizations, including:
•    Emergency medical services agencies
•    Fire departments
•    Law enforcement agencies
•    Emergency management organizations
•    Government agencies
•    Military organizations
•    Private organizations
•    Volunteer organizations

 

When an account is provided by an organization:
•    The organization may control user access.
•    The organization may access communications and operational records.
•    The organization may establish retention policies.
•    The organization may administer user accounts.

Users should consult their organization's policies regarding monitoring and record retention.

 

6. INFORMATION SHARING

 

We do not sell personal information.

 

We may share information with:

 

Service Providers

 

Third-party providers assisting with:
•    Cloud hosting
•    Data storage
•    Analytics
•    Technical support
•    Security monitoring
•    Push notifications

 

Authorized Organizational Administrators

 

Organization administrators may access information necessary to manage users and operations.

 

Emergency and Public Safety Authorities

 

Information may be disclosed when necessary to:
•    Protect life or safety
•    Respond to emergencies
•    Comply with lawful requests
•    Support emergency operations

 

Legal Compliance

 

We may disclose information when required by:
•    Court orders
•    Subpoenas
•    Warrants
•    Government requests
•    Applicable laws or regulations

 

Business Transfers

 

Information may be transferred in connection with:
•    Merger
•    Acquisition
•    Reorganization
•    Asset sale

 

7. DATA RETENTION

 

We retain information only as long as reasonably necessary to:
•    Provide services
•    Meet contractual obligations
•    Comply with legal requirements
•    Support operational records retention
•    Resolve disputes
•    Enforce agreements

 

Retention periods may vary depending on organizational requirements and applicable law.

8. SECURITY

 

We employ commercially reasonable safeguards including:
•    Encryption in transit
•    Encryption at rest
•    Access controls
•    Authentication measures
•    Audit logging
•    Security monitoring
•    Role-based permissions

 

No system can guarantee absolute security. Users acknowledge that internet-based communications inherently involve some security risk.

 

9. CHILDREN'S PRIVACY

 

XTLK is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we learn that information from a child under 13 has been collected, we will take reasonable steps to delete such information.

 

10. CALIFORNIA PRIVACY RIGHTS

 

Residents of California may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:
•    Right to know
•    Right to access
•    Right to correct
•    Right to delete
•    Right to limit certain uses of sensitive information
•    Right to non-discrimination

 

Requests may be submitted to: cto@icscoms.com

 

11. TEXAS AND OTHER STATE PRIVACY RIGHTS

Residents of states providing privacy rights under applicable law may have rights to:
•    Access personal information
•    Correct personal information
•    Delete personal information
•    Obtain a copy of personal information
•    Appeal privacy-related decisions

 

Requests may be submitted through the contact information below.

​

12. INTERNATIONAL USERS

 

XTLK is primarily intended for users located within the United States.

Users accessing the Services from outside the United States acknowledge that information may be transferred to and processed in the United States.

 

13. APPLE APP STORE DISCLOSURES

 

For Apple App Store compliance, XTLK may collect:
•    Contact Information
•    User Content
•    Identifiers
•    Usage Data
•    Diagnostics
•    Location Data

 

Such information may be linked to a user's identity where necessary to provide application functionality.

 

Location tracking may be used to support incident management, personnel accountability, geofencing, resource coordination, and operational awareness.

 

14. GOOGLE PLAY DATA SAFETY DISCLOSURES

 

For Google Play Data Safety compliance, XTLK may collect:

 

Personal Information
•    Name
•    Email Address
•    Phone Number
•    Organizational Information

 

Location
•    Precise Location
•    Approximate Location

 

User Content
•    Messages
•    Photos
•    Documents
•    Audio
•    Video

 

App Activity
•    App Interactions
•    Usage Analytics

 

Device Information
•    Device Identifiers
•    Diagnostics
•    Crash Logs

 

Information may be transmitted securely and encrypted in transit.

 

Users may request deletion of personal information subject to legal and organizational retention requirements.

 

15. USER RIGHTS

 

Subject to applicable law, users may:
•    Access information
•    Correct information
•    Delete information
•    Export information
•    Restrict processing
•    Withdraw consent where applicable

 

Requests may be submitted to: cto@icscoms.com

 

16. CHANGES TO THIS PRIVACY POLICY

 

We may modify this Privacy Policy from time to time.

 

Material changes will be communicated through:
•    Application notices
•    Website postings
•    Email notifications where appropriate

 

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

 

17. CONTACT US

 

Integrated Communications Solutions, Inc.
Privacy Officer
Email: info@icscoms.com or cto@icscoms.com 
Website: https://www.icscoms.com/